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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Debbie Holloway

April 2, 2026

5  out of  5
rating by Debbie Holloway
"We were referred to this office by a friend, as our homeowner's insurance was very high. We were very pleased when Karla wrote us a new policy at less than half what we were paying and we ended up grouping our car insurance too! So happy to have met her. The office staff were very courteous. :)"
We responded:
"Debbie, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Jessica Dawson

March 27, 2026

5  out of  5
rating by Jessica Dawson
"We needed an extra endorsement added to our homeowner's policy for a special event. Instead of signing up for some random insurance on the internet, I was able to talk with Debbie and Jessica at Bill Matchell's office and they took care of everything for a VERY reasonable rate. My husband and I appreciate the value we have in our insurance policy with this office. The service we get when we call is amazing."
We responded:
"Thanks Jessica!"
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David Douglas

March 11, 2026

5  out of  5
rating by David Douglas
"Excellent service and made process very easy. Thank you Jessica."
We responded:
"Thanks so much for the fantastic rating, David! We are so glad you had a positive experience with us here on State Farm Agent Bill Matchell’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Jennifer Lechner

March 5, 2026

5  out of  5
rating by Jennifer Lechner
"Debbie was patient and helpful while we saved $1000 when we moved home owners and car insurance to State Farm."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Rick Kolarsick

March 5, 2026

5  out of  5
rating by Rick Kolarsick
"Deb was a great help guiding me through the insurance process."
We responded:
"Thanks so much for the amazing review, Rick! We really appreciate your support here in Gainesville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Michael moliver

February 23, 2026

5  out of  5
rating by Michael moliver
"Karla is a rockstar. I got my car hit while it was parked, the process of getting ahold of someone took hours but she helped me get my car fixed! She is phenomenal at resolving issues."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Bill Matchell’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Gainesville ."
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Claire Carlton

February 10, 2026

5  out of  5
rating by Claire Carlton
"I was referred to Jessica by my dad as I was in need of new auto insurance. Jessica provided excellent customer service and explained the new policy and coverage in great detail. She returns calls and emails promptly and is saving us hundreds by switching. I appreciate her kind and helpful attitude and will use her again for future insurance needs."
We responded:
"Claire, thank you for your wonderful review of State Farm Agent Bill Matchell’s Team! Claire, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Bill Matchell’s Team! "
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Joshua

February 4, 2026

1  out of  5
rating by Joshua
"Terrible office facility."
We responded:
"Thanks Joshua for these comments about our agency's team! "
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Chrisy Adkins

January 31, 2026

5  out of  5
rating by Chrisy Adkins
"I have been with this office for a long time , people tell me to shop around you’ve been with your insurance company for to long and you’ll get a better rate. And rightfully so possibility is I would be losing much more the personal touch that Jessica and every single person in that office gives to their customers . No thank you I’ll stay with them they have checked on me personally after my heart attack last year , they have caught things I had missed , There have been times when my teenagers are up trading cars and changing from trucks to cars from cars to trucks . They have always made sure that everything was done quickly and efficiently , and if I am told “I will look in to that and get back with you” They Follow through! So change to save 50-60 $ no thank you They are definitely worth every dime so I’ll keep my StateFarm Team !"
We responded:
"Thank you for the fantastic review, Chrisy! We are always here to help with your insurance needs here in Gainesville . "
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Karen Agee

January 30, 2026

5  out of  5
rating by Karen Agee
"I am sure it has been at least 30 years since I first used this office for my insurance needs. I got married and moved away and joined with my husband's insurance. I continued to carry the life insurance which put me in contact with them about a year ago. I was thrilled to see that they were still the same attentive office I knew. I kept that in the back of my mind and recently found myself desperately wanting a new agent. I called the office yesterday, spent a good deal of time with Jessica who so patiently got me all set up to change my insurances to their office. I love that she left me with the feeling I had before - she was there to help me get what I needed and understand all I was doing. Not so "professional" that I couldn't just talk to her like a friend. Thank you, Mr. Matchell. I love that vibe from your office!"
We responded:
"I am glad you had a great experience with our office and especially with Jessica. We appreciate your business and look forward to helping you with your insurance needs."
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Paul Carlton

January 14, 2026

5  out of  5
rating by Paul Carlton
"State Farm has insured my home for decades, providing top notch service along with a local, friendly and knowledgeable office staff. I recently inquired about bundling my auto insurance with my homeowner's insurance. A quick call to Jessica May, in my local agent Bill Matchell's office, was a great decision. In a short time, Jessica answered all my questions and provided me with an unbelievable quote with significant savings. Her expertise, customer service and helpful personality made the decision to switch my auto coverage to State Farm an incredibly easy transaction. Thanks to Jessica, Bill and the entire team."
We responded:
"Thank you so much for the 5-star rating, Paul! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Hari Seshadri

January 7, 2026

5  out of  5
rating by Hari Seshadri
"Lisbeth Perez was exceptionally patient and helpful in getting me renters and car insurance. If you go in see if you can find her to work with"
We responded:
"Thank you Hari for taking the time to provide this feedback about the service you received from our office in obtaining your renters and car insurance! I will pass this information along to my team and especially Lisbeth. Thank you!"
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Edward Whitfield

December 31, 2025

5  out of  5
rating by Edward Whitfield
"We have been with StateFarm for at least 25 years. And, we have experienced exceptional service from Karla."
We responded:
"We are always happy to help with your insurance needs. Thank you for taking the time for this review. I will let Karla know!"
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Gwen Smith

December 31, 2025

5  out of  5
rating by Gwen Smith
"Jessica, from State Farm was excellent! Professional, competent, quick to answer questions and provide information."
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Aaron Qi Huang

December 19, 2025

5  out of  5
rating by Aaron Qi Huang
"Have had coverage through Bill Matchell office for a few years now. Lisbeth has always delivered excellent services over the years and provided reasonably priced offerings."
We responded:
"Thank you Aaron for providing this feedback. I will pass along your kind words to Lisbeth and the rest of the team."
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Teresa

December 4, 2025

5  out of  5
rating by Teresa
"Had the pleasure of working with Jessica to find a policy that will suit our needs. She is absolutely amazing and professional. Kudos to Mr. Matchell for hiring wonderful staff."
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Kendra Oo

November 6, 2025

5  out of  5
rating by Kendra Oo
"Lis was absolutley amazing! I was on the hunt for homeowner's insurance and she was able to assist me in no time! Not only was she efficient, she provided me multiple quotes and was so patient in teaching me all things insurance."
We responded:
"Thanks Kendra for thinking about us for your insurance needs! I will be sure to pass along your kind comments to Lisbeth."
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Maryjeann McCarthy

October 23, 2025

5  out of  5
rating by Maryjeann McCarthy
"My experience with Liz was very positive. She is very knowledgeable and answered every concern and question that I had."
We responded:
"Maryjeann, Thank you for taking the time to provide this feedback on our agency and especially Lisbeth!"
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Bud Obermeyer

October 22, 2025

5  out of  5
rating by Bud Obermeyer
"Our old company kept raising there price several times avyear untill we could no longer afford it. I called seven companies to compare rates and State Farm won the test. The agent that I was lucky enough to get was so very helpful and knowledgeable and there rates were 52% cheaper than what we were paying for the same coverage. I can not say enough good things about Jessica, she was so helpful and saved us a lot of money, I highly recommend Jessica and State Farm insurance to anyone who is looking for better rstes."
We responded:
"Thanks Bud for the kind comments you made about the service you received from Jessica!"
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Sharon Bryant

September 20, 2025

5  out of  5
rating by Sharon Bryant
"Lisbeth Perez was a pleasure to work with. She has been incredibly helpful in the past establishing and maintaining my home insurance, and recently providing coverage for a newly purchased vehicle. She is professional, courteous and terrific at explaining the intricacies of insurance."
We responded:
"Thank you for letting us know about the service you received from Lisbeth in helping you with your auto insurance!"
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Pamela Sapp

September 15, 2025

5  out of  5
rating by Pamela Sapp
"Very helpful. Went above and beyond."
We responded:
"Thank you Pamela!"
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jaeyun lee

August 14, 2025

5  out of  5
rating by jaeyun lee
"Professional one!!"
We responded:
"Thanks Jaeyun!"
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Marcia Kirkland

August 8, 2025

5  out of  5
rating by Marcia Kirkland
"Karla took the mess of policies that I had all over the place, reviewed it all, made excellent recommendations and explained to me where I needed to make changes. She very efficiently packaged it all together in one neat bundle, with new ID cards and documents, and saved us money! Thank you for service with a smile!"
We responded:
"Thanks Marcia for this review!"
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Randall E. Scott

July 11, 2025

5  out of  5
rating by Randall E. Scott
"Such an easy and pleasant process. Karla was amazing and customized my policy precisely to my needs, saving me over 40% from my previous insurer. Thank you for being pleasant, efficient and attentive. Tremendous pleasure doing business with you."
We responded:
"Thank you Randall for taking the time to do this review! I will be sure to pass along your comments to Karla and the team."
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Clayton Johnson

July 9, 2025

5  out of  5
rating by Clayton Johnson
"I had the best experience with Karla Kirkland. If there is anything that needs to get done, Karla will get it done. You know you are being taken good care of because she’ll treat you like she’s taking care of her own son. She made a very frustrating task so easy and was so fast and responsive."
We responded:
"Thank you Clayton! We appreciate your business and helping you with your insurance needs."